• Gather relies on the information you have provided in order to process your order. Please ensure that all delivery and contact details are correct. In the case that incorrect delivery details have been provided, Gather will not refund any portion of the payment received and will require that further payment is made to re-send the order.
  • Gather acknowledges that on rare occasions damage may occur to packaging and product in transit however replacement of damaged products or lost items will be at the sole discretion of Gather.  Please contact us within 24 hours of receipt of goods via email and be sure to include photos of damage. In the case of missing orders, please contact us ASAP so we can contact our shippers and lodge a case.
  • Refunds and returns are handled in accordance with current Australian Consumer Protection Legislation.  If for any reason you are unhappy with your products and would like to return them, please let us know within 24 hours of receiving them.  All return requests must be accompanied by a valid reason for returning the item.  If a refund is offered, funds will be transferred back into your nominated bank account.  Please allow up to 5 business days for the funds to appear back in your account.
  • Product prices do not include delivery fees. Shipping rates are calculated at the online check out.
  • Although every effort will be made to have your products arrive within the agreed timeframe, Gather cannot guarantee specific delivery days with regards to shipments sent by Aus Post.
  • We require 14 days notice prior to your ETA in order to refund the purchase price minus a $50 administration fee.  Cancellations received after this date will forfeit 50% of total order value. We are unable to refund orders that have been completed and are in the process of being shipped.
  • Orders will not be dispatched until payment has been made in full. 
  • We will always attempt to be as accurate as possible with our product descriptions but some variations to finished product may occur due to seasonal variations and availability.
  • All prices listed include GST and are in Australian currency.